SnappyCX is looking for a detail-oriented, self-motivated, and dynamic team player to occupy the vacant position below;

Job Position: Customer Service Specialist

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.

Responsibilities:

Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
Secure and schedule appointments efficiently, ensuring all customer needs are met.
Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
Demonstrate a proactive approach in addressing customer concerns and resolving issues.
Collaborate with other team members to ensure a consistent and high-quality customer experience.
Keep detailed records of customer interactions and transactions.
Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

Qualifications:

Bachelor’s degree
4+ years of experience in a call center environment.
Flexibility to work various shifts, including evenings and weekends.
Great personality with the ability to think 1-2 steps ahead to overcome objections.
Excellent communication skills, both verbal and written.
Working laptop or computer.
Sales experience and the ability to upsell other products to the client.
Ability to work in a fast-paced and dynamic environment.
Proficient in using CRM systems and other customer service tools.
Attention to detail and the ability to maintain accuracy in all interactions.

How To Apply For This Job

Application Deadline: 31st July, 2024